CompareStack/Salesforce vs Zoho CRM
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Updated March 2026 · Independent Analysis

SalesforcevsZoho CRM

Zoho CRM starts at $20/mo, 20% cheaper than Salesforce's $25/mo. Salesforce is rated higher at 4.4/5 vs Zoho CRM's 4.2/5.

S
Salesforce

The world's #1 CRM platform for sales, service, marketing, and more

★ 4.4/5Founded 1999150K+ customers users
Try Salesforce Free →
Z
Zoho CRM

Full-featured CRM for businesses of all sizes with extensive customization

★ 4.2/5Founded 1996250K+ businesses users
Try Zoho CRM Free →

⚡ Quick Stats

⭐
Avg Rating
Salesforce4.4/5
Zoho CRM4.2/5
🏆 Salesforce wins
💰
Starting Price
Salesforce$25/mo
Zoho CRM$20/mo
🏆 Zoho CRM wins
🔧
Features
Salesforce15
Zoho CRM15
🏆 Salesforce wins
🎁
Free Plan
SalesforceYes ✓
Zoho CRMYes ✓

📊 Ratings Breakdown

S

Salesforce

4.4/5 avg
G2 Score4.4/5
Capterra Score4.4/5
Overall Avg4.4/5
Z

Zoho CRM

4.2/5 avg
G2 Score4.1/5
Capterra Score4.3/5
Overall Avg4.199999999999999/5

⚡ Quick Verdict

Independent analysis based on features, pricing, and user ratings

Choose Salesforce if you need:
  • ✓ Opportunity Management
  • ✓ Sales Forecasting
  • ✓ Reports & Dashboards
  • ✓ AppExchange Marketplace
  • ✓ Einstein AI
Try Salesforce Free →
Choose Zoho CRM if you need:
  • ✓ Deal Management
  • ✓ AI Assistant (Zia)
  • ✓ Reports & Analytics
  • ✓ Social CRM
  • ✓ Inventory Management
Try Zoho CRM Free →

🔧 Feature Comparison

Salesforce uniquely offers Opportunity Management, Sales Forecasting, Reports & Dashboards. Zoho CRM uniquely offers Deal Management, AI Assistant (Zia), Reports & Analytics. Both share 5 features including Contact Management, Lead Management, Workflow Automation.

Feature
Salesforce
Zoho CRM
Contact Management
✓
✓
Lead Management
✓
✓
Workflow Automation
✓
✓
Email Integration
✓
✓
Mobile App
✓
✓
Opportunity Management
✓
✗
Sales Forecasting
✓
✗
Reports & Dashboards
✓
✗
AppExchange Marketplace
✓
✗
Einstein AI
✓
✗
Custom Objects
✓
✗
API Access
✓
✗
Marketing Automation
✓
✗
Service Cloud
✓
✗
Commerce Cloud
✓
✗
Deal Management
✗
✓
AI Assistant (Zia)
✗
✓
Reports & Analytics
✗
✓
Social CRM
✗
✓
Inventory Management
✗
✓
Custom Modules
✗
✓
Canvas Design
✗
✓
API
✗
✓
Telephony
✗
✓
Web Forms
✗
✓
Total Features
15
15

💰 Pricing Comparison

Zoho CRM starts at $20/mo, 20% cheaper than Salesforce's $25/mo.

S

Salesforce Plans

Free tier available

Free Suite
Free
  • • Up to 2 users
  • • Lead & contact management
  • • Basic email marketing
Starter SuiteBest Value
$25/user/mo
  • • Sales flows
  • • Email marketing
  • • Commerce storefront
Pro Suite
$100/user/mo
  • • Forecasting
  • • Quoting
  • • AppExchange access
Enterprise
$165/user/mo
  • • Advanced customization
  • • Workflow automation
Unlimited
$330/user/mo
  • • Premier support
  • • Sandbox
  • • Full AI
Full Salesforce pricing breakdown →
Z

Zoho CRM Plans

Free tier available

Free
Free
  • • 3 users
  • • Leads & contacts
  • • Tasks
StandardBest Value
$20/user/mo
  • • Scoring rules
  • • Workflows
  • • Multiple pipelines
Professional
$35/user/mo
  • • SalesSignals
  • • Blueprint
  • • Inventory management
Enterprise
$50/user/mo
  • • Zia AI
  • • Custom modules
  • • Multi-user portals
Ultimate
$65/user/mo
  • • Advanced BI
  • • Enhanced feature limits
Full Zoho CRM pricing breakdown →
🔔 Get notified when prices change

❓ Frequently Asked Questions

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