Homeโ€บFreshsales vs Zendesk Sell
Updated March 2026 ยท Independent Analysis

FreshsalesvsZendesk Sell

Freshsales starts at $11/mo, 56% cheaper than Zendesk Sell's $25/mo. Freshsales is rated higher at 4.5/5 vs Zendesk Sell's 4.3/5.

F
Freshsales

AI-powered CRM for sales teams by Freshworks

โ˜… 4.5/5Founded 201060K+ customers users
Try Freshsales Free โ†’
Z
Zendesk Sell

Sales CRM by Zendesk designed to enhance productivity and pipeline visibility

โ˜… 4.3/5Founded 2007Part of Zendesk (100K+ customers) users
Try Zendesk Sell Free โ†’

โšก Quick Stats

โญ
Avg Rating
๐Ÿ† Freshsales wins
๐Ÿ’ฐ
Starting Price
๐Ÿ† Freshsales wins
๐Ÿ”ง
Features
๐Ÿ† Freshsales wins
๐ŸŽ
Free Plan
๐Ÿ† Freshsales wins

๐Ÿ“Š Ratings Breakdown

F

Freshsales

4.5/5 avg
G2 Score4.5/5
Capterra Score4.5/5
Overall Avg4.5/5
Z

Zendesk Sell

4.3/5 avg
G2 Score4.2/5
Capterra Score4.3/5
Overall Avg4.25/5

โšก Quick Verdict

Independent analysis based on features, pricing, and user ratings

Choose Freshsales if you need:
  • โœ“ Deal Management
  • โœ“ AI Lead Scoring
  • โœ“ Visual Pipeline
  • โœ“ Built-in Phone
  • โœ“ Email Tracking
Try Freshsales Free โ†’
Choose Zendesk Sell if you need:
  • โœ“ Pipeline Management
  • โœ“ Email Integration
  • โœ“ Calling
  • โœ“ Sequences
  • โœ“ Lead Scoring
Try Zendesk Sell Free โ†’

๐Ÿ”ง Feature Comparison

Freshsales uniquely offers Deal Management, AI Lead Scoring, Visual Pipeline. Zendesk Sell uniquely offers Pipeline Management, Email Integration, Calling. Both share 5 features including Contact Management, Reporting, Custom Fields.

Feature
Freshsales
Zendesk Sell
Contact Management
โœ“
โœ“
Reporting
โœ“
โœ“
Custom Fields
โœ“
โœ“
Mobile App
โœ“
โœ“
API
โœ“
โœ“
Deal Management
โœ“
โœ—
AI Lead Scoring
โœ“
โœ—
Visual Pipeline
โœ“
โœ—
Built-in Phone
โœ“
โœ—
Email Tracking
โœ“
โœ—
Workflows
โœ“
โœ—
Chat & Messaging
โœ“
โœ—
Territory Management
โœ“
โœ—
Integrations
โœ“
โœ—
Sales Sequences
โœ“
โœ—
Pipeline Management
โœ—
โœ“
Email Integration
โœ—
โœ“
Calling
โœ—
โœ“
Sequences
โœ—
โœ“
Lead Scoring
โœ—
โœ“
Smart Lists
โœ—
โœ“
Task Automation
โœ—
โœ“
Zendesk Integration
โœ—
โœ“
Goals Tracking
โœ—
โœ“
Activity Feed
โœ—
โœ“
Total Features
15
15

๐Ÿ’ฐ Pricing Comparison

Freshsales starts at $11/mo, 56% cheaper than Zendesk Sell's $25/mo.

F

Freshsales Plans

Free tier available

Free
Free
  • โ€ข Unlimited users
  • โ€ข Contact management
  • โ€ข Built-in chat
GrowthBest Value
$11/user/mo
  • โ€ข Visual pipeline
  • โ€ข AI contact scoring
  • โ€ข Workflows
Pro
$47/user/mo
  • โ€ข Multiple pipelines
  • โ€ข AI deal insights
  • โ€ข Custom modules
Enterprise
$71/user/mo
  • โ€ข Forecasting
  • โ€ข Audit logs
  • โ€ข Custom objects
Full Freshsales pricing breakdown โ†’
Z

Zendesk Sell Plans

Paid plans only

TeamBest Value
$25/agent/mo
  • โ€ข 2 pipelines
  • โ€ข Email integration
Growth
$69/agent/mo
  • โ€ข 10 pipelines
  • โ€ข Sequences
Professional
$149/agent/mo
  • โ€ข Lead scoring
  • โ€ข Task automation
Full Zendesk Sell pricing breakdown โ†’
๐Ÿ”” Get notified when prices change

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