CompareStack/Freshsales vs SugarCRM
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Updated March 2026 · Independent Analysis

FreshsalesvsSugarCRM

Freshsales starts at $11/mo, 42% cheaper than SugarCRM's $19/mo. Freshsales is rated higher at 4.5/5 vs SugarCRM's 3.8/5.

F
Freshsales

AI-powered CRM for sales teams by Freshworks

★ 4.5/5Founded 201060K+ customers users
Try Freshsales Free →
S
SugarCRM

AI-powered CRM platform for mid-market and enterprise businesses

★ 3.8/5Founded 20047K+ customers users
Try SugarCRM Free →

⚡ Quick Stats

⭐
Avg Rating
Freshsales4.5/5
SugarCRM3.8/5
🏆 Freshsales wins
💰
Starting Price
Freshsales$11/mo
SugarCRM$19/mo
🏆 Freshsales wins
🔧
Features
Freshsales15
SugarCRM15
🏆 Freshsales wins
🎁
Free Plan
FreshsalesYes ✓
SugarCRMNo
🏆 Freshsales wins

📊 Ratings Breakdown

F

Freshsales

4.5/5 avg
G2 Score4.5/5
Capterra Score4.5/5
Overall Avg4.5/5
S

SugarCRM

3.8/5 avg
G2 Score3.8/5
Capterra Score3.8/5
Overall Avg3.8/5

⚡ Quick Verdict

Independent analysis based on features, pricing, and user ratings

Choose Freshsales if you need:
  • ✓ Deal Management
  • ✓ AI Lead Scoring
  • ✓ Visual Pipeline
  • ✓ Built-in Phone
  • ✓ Email Tracking
Try Freshsales Free →
Choose SugarCRM if you need:
  • ✓ Opportunity Management
  • ✓ Sales Forecasting
  • ✓ AI Predictions
  • ✓ Workflow Automation
  • ✓ Email Integration
Try SugarCRM Free →

🔧 Feature Comparison

Freshsales uniquely offers Deal Management, AI Lead Scoring, Visual Pipeline. SugarCRM uniquely offers Opportunity Management, Sales Forecasting, AI Predictions. Both share 5 features including Contact Management, Reporting, Custom Fields.

Feature
Freshsales
SugarCRM
Contact Management
✓
✓
Reporting
✓
✓
Custom Fields
✓
✓
Mobile App
✓
✓
API
✓
✓
Deal Management
✓
✗
AI Lead Scoring
✓
✗
Visual Pipeline
✓
✗
Built-in Phone
✓
✗
Email Tracking
✓
✗
Workflows
✓
✗
Chat & Messaging
✓
✗
Territory Management
✓
✗
Integrations
✓
✗
Sales Sequences
✓
✗
Opportunity Management
✗
✓
Sales Forecasting
✗
✓
AI Predictions
✗
✓
Workflow Automation
✗
✓
Email Integration
✗
✓
Campaign Management
✗
✓
Case Management
✗
✓
Role-based Access
✗
✓
Third-party Integrations
✗
✓
Data Enrichment
✗
✓
Total Features
15
15

💰 Pricing Comparison

Freshsales starts at $11/mo, 42% cheaper than SugarCRM's $19/mo.

F

Freshsales Plans

Free tier available

Free
Free
  • • Unlimited users
  • • Contact management
  • • Built-in chat
GrowthBest Value
$11/user/mo
  • • Visual pipeline
  • • AI contact scoring
  • • Workflows
Pro
$47/user/mo
  • • Multiple pipelines
  • • AI deal insights
  • • Custom modules
Enterprise
$71/user/mo
  • • Forecasting
  • • Audit logs
  • • Custom objects
Full Freshsales pricing breakdown →
S

SugarCRM Plans

Paid plans only

EssentialsBest Value
$19/user/mo
  • • Contact management
  • • Pipeline
Standard
$59/user/mo
  • • Forecasting
  • • Quotas
Advanced
$85/user/mo
  • • AI predictions
  • • Geo mapping
Premier
$135/user/mo
  • • Revenue intelligence
  • • Advanced AI
Full SugarCRM pricing breakdown →
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