SugarCRM
crmAI-powered CRM platform for mid-market and enterprise businesses
★★★★☆
3.8G2$19/mo
Starting Price
3.8/5
G2 Rating
7K+ customers
Users
No
Free Trial
🎥 Video Review
Watch SugarCRM demos & reviews
Search on YouTube✨ Key Features
✓Contact Management
✓Opportunity Management
✓Sales Forecasting
✓AI Predictions
✓Workflow Automation
✓Email Integration
✓Reporting
✓Mobile App
✓API
✓Campaign Management
✓Case Management
✓Custom Fields
✓Role-based Access
✓Third-party Integrations
✓Data Enrichment
💰 Pricing Plans
Essentials$19/mo
Contact management · Pipeline
Standard$59/mo
Forecasting · Quotas
Advanced$85/mo
AI predictions · Geo mapping
Premier$135/mo
Revenue intelligence · Advanced AI
🔍 Compare SugarCRM with Alternatives
⭐ User Reviews
3.7/ 5
3 Reviews
👍 67% would recommend
Capterra 3.7
Ease of Use
4.3
Output Quality
3.7
Value for Money
3.7
Customer Support
3.7
Features
3.3
Sort:
S
Sunita MartinSenior Software EngineerstudentApr 4, 2025
★★★★☆4 stars — strong recommendation
SugarCRM works well for our 15-person team. Activity logging is automatic and the deal stages are easy to customize. The Zapier integration is solid. Minor frustration: the search functionality could be smarter.
A
Amy HernandezBrand Manager✓ VerifiedagencyJun 25, 2025
★★★★☆Great product with room to grow
Good tool. Our sales cycle shortened noticeably after implementing SugarCRM's automated follow-up sequences. The email open tracking works reliably. Wish the import/export was more flexible.
K
Kwame SvenssonDevOps Engineer✓ Verifiedsmall-businessMar 13, 2026
★★★☆☆Average — does the basics
Decent CRM but the learning curve is steeper than advertised. Took our team six weeks to get fully comfortable. Once you're in, it's usable, but onboarding support was underwhelming.