Homeโ€บSalesforce vs Zendesk Sell
Updated March 2026 ยท Independent Analysis

SalesforcevsZendesk Sell

Both Salesforce and Zendesk Sell start at $25/mo. Salesforce is rated higher at 4.4/5 vs Zendesk Sell's 4.3/5.

S
Salesforce

The world's #1 CRM platform for sales, service, marketing, and more

โ˜… 4.4/5Founded 1999150K+ customers users
Try Salesforce Free โ†’
Z
Zendesk Sell

Sales CRM by Zendesk designed to enhance productivity and pipeline visibility

โ˜… 4.3/5Founded 2007Part of Zendesk (100K+ customers) users
Try Zendesk Sell Free โ†’

โšก Quick Stats

โญ
Avg Rating
๐Ÿ† Salesforce wins
๐Ÿ’ฐ
Starting Price
๐Ÿ† Salesforce wins
๐Ÿ”ง
Features
๐Ÿ† Salesforce wins
๐ŸŽ
Free Plan
๐Ÿ† Salesforce wins

๐Ÿ“Š Ratings Breakdown

S

Salesforce

4.4/5 avg
G2 Score4.4/5
Capterra Score4.4/5
Overall Avg4.4/5
Z

Zendesk Sell

4.3/5 avg
G2 Score4.2/5
Capterra Score4.3/5
Overall Avg4.25/5

โšก Quick Verdict

Independent analysis based on features, pricing, and user ratings

Choose Salesforce if you need:
  • โœ“ Opportunity Management
  • โœ“ Lead Management
  • โœ“ Sales Forecasting
  • โœ“ Workflow Automation
  • โœ“ Reports & Dashboards
Try Salesforce Free โ†’
Choose Zendesk Sell if you need:
  • โœ“ Pipeline Management
  • โœ“ Calling
  • โœ“ Sequences
  • โœ“ Reporting
  • โœ“ Lead Scoring
Try Zendesk Sell Free โ†’

๐Ÿ”ง Feature Comparison

Salesforce uniquely offers Opportunity Management, Lead Management, Sales Forecasting. Zendesk Sell uniquely offers Pipeline Management, Calling, Sequences. Both share 3 features including Contact Management, Email Integration, Mobile App.

Feature
Salesforce
Zendesk Sell
Contact Management
โœ“
โœ“
Email Integration
โœ“
โœ“
Mobile App
โœ“
โœ“
Opportunity Management
โœ“
โœ—
Lead Management
โœ“
โœ—
Sales Forecasting
โœ“
โœ—
Workflow Automation
โœ“
โœ—
Reports & Dashboards
โœ“
โœ—
AppExchange Marketplace
โœ“
โœ—
Einstein AI
โœ“
โœ—
Custom Objects
โœ“
โœ—
API Access
โœ“
โœ—
Marketing Automation
โœ“
โœ—
Service Cloud
โœ“
โœ—
Commerce Cloud
โœ“
โœ—
Pipeline Management
โœ—
โœ“
Calling
โœ—
โœ“
Sequences
โœ—
โœ“
Reporting
โœ—
โœ“
Lead Scoring
โœ—
โœ“
Smart Lists
โœ—
โœ“
Task Automation
โœ—
โœ“
API
โœ—
โœ“
Zendesk Integration
โœ—
โœ“
Custom Fields
โœ—
โœ“
Goals Tracking
โœ—
โœ“
Activity Feed
โœ—
โœ“
Total Features
15
15

๐Ÿ’ฐ Pricing Comparison

Both Salesforce and Zendesk Sell start at $25/mo.

S

Salesforce Plans

Free tier available

Free Suite
Free
  • โ€ข Up to 2 users
  • โ€ข Lead & contact management
  • โ€ข Basic email marketing
Starter SuiteBest Value
$25/user/mo
  • โ€ข Sales flows
  • โ€ข Email marketing
  • โ€ข Commerce storefront
Pro Suite
$100/user/mo
  • โ€ข Forecasting
  • โ€ข Quoting
  • โ€ข AppExchange access
Enterprise
$165/user/mo
  • โ€ข Advanced customization
  • โ€ข Workflow automation
Unlimited
$330/user/mo
  • โ€ข Premier support
  • โ€ข Sandbox
  • โ€ข Full AI
Full Salesforce pricing breakdown โ†’
Z

Zendesk Sell Plans

Paid plans only

TeamBest Value
$25/agent/mo
  • โ€ข 2 pipelines
  • โ€ข Email integration
Growth
$69/agent/mo
  • โ€ข 10 pipelines
  • โ€ข Sequences
Professional
$149/agent/mo
  • โ€ข Lead scoring
  • โ€ข Task automation
Full Zendesk Sell pricing breakdown โ†’
๐Ÿ”” Get notified when prices change

โ“ Frequently Asked Questions

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